Posted By: Subimage
I’ve got a customer trying to access one of my sites, and they keep getting this error > ssl_error_rx_record_too_long
They’re getting this error on all browsers, all platforms. I can’t reproduce the problem at all.
My server and myself are located in the USA, the customer is located in India.
I googled on the problem, and the main source seems to be that the SSL port is speaking in HTTP. I checked my server, and this is not happening. I tried the solution mentioned here, but the customer has stated it did not fix the issue.
Can anyone tell me how I can fix this, or how I can reproduce this???
Turns out the customer had a misconfigured local proxy!
Hope that helps anyone finding this question trying to debug it in the future.
The link mentioned by Subimage was right on the money for me. It suggested changing the virtual host tag, ie, from
<VirtualHost myserver.example.com:443> to
This usually means the implementation of SSL on your server is not correct. The error is usually caused by a server side problem which the server administrator will need to investigate.
Below are some things we recommend trying.
Ensure that port 443 is open and enabled on your server. This is the standard port for https communications.
If SSL is using a non-standard port then FireFox 3 can sometimes give this error. Ensure SSL is running on port 443.
If using Apache2 check that you are using port 443 for SSL. This can be done by setting the ports.conf file as follows
Listen 80 Listen 443 https
Make sure you do not have more than one SSL certificate sharing the same IP. Please ensure that all SSL certificates utilise their own dedicated IP.
If using Apache2 check your vhost config. Some users have reported changing
_default_resolved the error.
That fixed my problem. It’s rare that I google an error message and get the first hit with the right answer! 🙂
In addition to the above, these are some other solutions that other folks have found were causing the issue:
Make sure that your SSL certificate is not expired
Try to specify the Cipher: